Terms & Conditions

We advise you to read these general terms and conditions carefully. When you make a reservation, you simultaneously agree to the content of these terms and conditions.

1. Make a reservation

With Villa Castillo Leche you can submit a request via the internet, by telephone or by fax for renting a specific property in a specific period. A definite reservation is always made by filling in the reservation form via the internet and e-mail. Immediately after receiving the reservation form, Villa Castillo Leche will confirm the reservation by e-mail. With this confirmation you will also receive an invoice with payment method and further relevant information. If you have not received a message from us within 5 days, you should contact Villa Castillo Leche (+34 646 923 716).

2. Right of option

You can take an option on the home of your choice. You take this option via the internet, by telephone or by fax. You can register an option for a maximum of 2 days. If you do not convert the option into a reservation within these 2 days, the option will expire.

3. Reservation costs

The prices of the houses include reservation costs

4. Prices

The prices on the website of Villa Castillo Leche are up to date. Barring errors and price increases, the amounts must correspond to the amounts stated in the confirmation. To do this, you should check the confirmation carefully.

5. Payment

It is stated on the invoice / confirmation that a down payment of 30% of the total amount must be made. This down payment must be made within 14 days after the date of the invoice / confirmation. The remainder must be in our possession no later than 60 days before the start of your stay. When booking within 6 weeks before the start of your stay, the entire amount must be paid at once. Villa Castillo Leche is entitled to cancel the reservation in case of late or incomplete payment. In that case, the amounts that have been paid up to that point will not be refunded.

6. Cancellation

Cancellations must be communicated by telephone to Villa Castillo Leche and simultaneously confirmed in writing, by e-mail or fax. Immediately after receipt of the written cancellation, Villa Castillo Leche will send you a confirmation of your cancellation and the corresponding invoice.

In case of cancellation, the following conditions apply:

  • In case of cancellation from the day of reservation up to 42 days before the day of arrival, you owe 15% of the invoice amount.
  • In case of cancellation from the 42nd day to the day of arrival, you owe the entire invoice amount.

If Villa Castillo Leche is forced to cancel the already reserved holiday home, due to any circumstances whatsoever, the tenant will be notified immediately and, if possible, with an alternative offer. If the tenant does not accept this alternative, or if Villa Castillo Leche cannot offer an alternative, Villa Castillo Leche will immediately refund the amount already paid by the tenant. The tenant has no more or other right than to reclaim this amount.

We strongly recommend that you travel well insured. Good travel, luggage, accident and health insurance protects you from the financial consequences of accidents or illness. Get information about this from your insurance agent

7. Changes by the tenant

If you wish to make a change to your already made reservation, you must notify Villa Castillo Leche immediately. This change will be confirmed in writing by Villa Castillo Leche.

8. Pets

Bringing a pet is not allowed.

9. Take care of the house and the environment

The rented holiday home must be inhabited with the required care and diligence, taking into account the tranquillity of the environment. If the tenant does not behave as a good tenant or causes serious nuisance or nuisance to his environment, further access to the holiday home can be denied without entitlement to a refund of the rent.

In the unlikely event that the tenant causes damage to the rented holiday home and / or inventory, this must be reported immediately to Villa Castillo Leche. The related repair and / or replacement costs must be reimbursed immediately. The tenant is liable for damage caused by him / her or by co-tenants and any visitors, even if this is discovered after departure.

10. Water, gas and electricity

The prices that Villa Castillo Leche offers you include water, electricity and / or gas. When using air conditioning and / or electric heating, the tenant must use energy sparingly, i.e. only use it when the doors, windows and doors are closed. In case of high energy consumption, Villa Castillo Leche is entitled to hold you liable for this and to charge the costs to the tenant.

11. Maximum number of people

The description of the holiday home on our site states the maximum number of people who are allowed to stay in the holiday home. Under no circumstances can this number be exceeded, unless you have written permission from Villa Castillo Leche. If this is exceeded, the tenant can be denied access to the holiday home without being entitled to a refund of the rent.

12. Arrival and departure

You can move into the holiday home between 5 p.m. and 11 p.m. and on the day of departure you must leave the house by 10 a.m. Other times can only be accepted in consultation with Villa Castillo Leche.

During your stay you must keep the holiday home clean and do the laundry yourself. The rented holiday accommodation must always be delivered “broom clean” after your stay. Crockery and accessories are also clean back in the cupboard and only the last laundry can be left dirty. If more laundry is left behind, the extra washing will be deducted from the deposit.

13. Other costs

Villa Castillo Leche doesn’t charge costs final cleaning. Villa Castillo Leche charges a deposit from € 300, -, which will also be stated on the invoice. This will be reimbursed by bank within 1 month after departure, after a check by the owner, after deduction of any damage, overconsumption of electricity or other costs, and after the tenant has completed the evaluation form.

14. Liability

Liability when booking:

The person who books a trip, also on behalf of other participants, is jointly and severally liable for all others that he registers.

Tenants use the accommodation and all appurtenances at their own risk. Under no circumstances can the owner / landlord be held liable for inconveniences and / or other consequences caused by the use of the accommodation

Construction work

Many holiday destinations are constantly evolving. Accommodations in our offer require maintenance from time to time. We ask for your understanding. If work is carried out in one of our accommodations, we will inform you about this. However, inconvenience to this will be limited as much as possible. Work can also take place outside your complex, such as e.g. road works on local amenities or the construction of a new building.

As a rental organization, we have no influence whatsoever on these activities and we do not accept any liability for this.


These unwanted visitors occur at many holiday destinations with a warm climate. This is not always 100% to exclude. Report this as soon as possible if you find this. The pests will often be controlled by means of insecticides. Nevertheless, their use will be limited as much as possible, because it is harmful to people and the environment.

Water and power supplies

Water is scarce in many holiday destinations. It is therefore possible that you have no water during certain parts of the day. We cannot be held liable for the consequences

Villa Castillo Leche is not liable for:

  • Theft, loss or damage, of whatever nature, during or as a result of a stay in our holiday homes.
  • The breakdown or inoperative of technical equipment and the failure of power and / or water.

Use of the rented property by the tenant is entirely at the risk of the tenant.

16. Complaints

We do our utmost to take care of the holiday of all our guests down to the last detail. Nevertheless, there may unexpectedly be a hitch in the implementation of this. We remain partly dependent on our third parties for proper implementation.

In the unlikely event that the tenant has complaints during his stay, this must be passed on to Villa Castillo Leche without delay. An attempt will then be made to resolve the complaints as quickly and effectively as possible. If this cannot be arranged to the satisfaction of both parties, the complaints must be confirmed and explained in writing as soon as possible, but no later than 14 days after the end of the rental period.

Villa Castillo Leche is not liable for steps taken independently (without the knowledge and express permission of Villa Castillo Leche), such as accepting another rental house or hotel. All resulting costs are borne by the tenant.